Handle last-minute cancellations like a pro with Glow Forms

You’re brewing coffee at 8:07 when the text lands: “Can’t make it.”
Now you’re staring at a 90-minute hole you can’t sell.

The fix is boring and powerful: a short, plain-English cancellation policy clients read and sign. No extra apps. No side quests. Just clear rules that protect your time.

Exactly how to set the fees in Glow Forms

• Make sure the forms you select includes the Cancellation Policy form

• Go to Options → Cancellations.

• Enter two fee amounts with your currency (e.g., $50 for deposit and $50 cancellation).

• Save. Those numbers automatically appear anywhere the policy is used in your forms—no manual edits.

Staff scripts (so every conversation is consistent)

• At booking: “We take a {deposit} deposit that goes toward your service. Our policy is a quick read and sign.”

• Inside 24 hours: “Because it’s within 24 hours, the {fee} fee applies. I can help you pick a new time.”

• Running late: “Over 15 minutes counts as a no-show and the {fee} fee applies. Call if you’re unsure—we’ll do our best.”

Common mistakes (and the easy fix)

• Policy lives only in your head. Put it in writing, get one signature, stop debating.

• Amounts missing. If the numbers aren’t visible, they won’t stick—set them once in Options → Cancellations.

• Legalese wall. Keep the wording short and human so clients actually finish.

• No proof later. Signed policies live with the client record—pull them up in seconds if there’s a dispute.

A tiny Tuesday story

A brow studio set $50 for deposit and $50 for late/no-show in Options → Cancellations and dropped the block above into their intake. Next same-day cancel took 30 seconds to resolve—no back-and-forth, no drama. The policy did the talking.

Do this once. Your team stops guessing, clients know the rules, and your calendar stops bleeding.