Terms of Service

Last Updated: August 5, 2026

Overview

This website is operated by GlowForms. Throughout the site, the terms "we", "us" and "our" refer to GlowForms. GlowForms offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

We reserve the right to update or change these Terms at any time. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Accounts & Eligibility

GlowForms is intended only for professionals operating a business. By creating an account, you confirm that you are at least 18 years old and authorized to represent your business. Each account must have a single Account Owner who is responsible for the account and all data associated with it.

You may not maintain an account if you are under the age of 13. Accounts for individuals under the age of 18 require parental consent.

Section 2 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 3 – General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

Section 4 – Payments & Subscriptions

Subscriptions are available on a monthly or yearly basis. All fees must be paid in advance and are non-refundable, including if you cancel before the end of your billing cycle.

Your subscription will automatically renew unless canceled before the next billing date. You must cancel before the renewal date to avoid charges for the following cycle.

We reserve the right to adjust fees at any time with at least 14 days' notice.

Section 4 applies to fees you pay GlowForms for the GlowForms subscription/software. Fees or deposits paid by your clients for appointments are governed by the Online Booking & Stripe Connect sections and are not GlowForms subscription fees.

Section 5 – Online Booking & Appointment Deposits

GlowForms provides a software platform that enables Account Owners to offer online appointment booking and, where enabled, to collect deposits or payment authorizations from their clients through Stripe Connect. For such payments, the Account Owner—not GlowForms—is the seller of the underlying service and the recipient of funds settled to the Account Owner's Stripe Connected Account. GlowForms does not provide the beauty, wellness, or medical services booked through the platform. GlowForms is not the merchant of record for booking deposits or service fees charged to end clients.

When a client pays a deposit on a public booking page, payment is processed to the Account Owner's Stripe Connected Account and is not GlowForms subscription revenue.

You may configure deposit amounts and whether client cards are charged immediately or placed under an authorization hold. Funds under an authorization hold may later be captured or released by the Account Owner. You are solely responsible for deciding whether to refund, release, capture, or retain deposits in connection with cancellations, rescheduling, or no-shows, and for ensuring those practices comply with applicable law and any commitments you make to your clients, subject to Stripe's rules.

Unpaid bookings may expire and appointment slots may be released if payment is not completed within the configured pending-payment window. GlowForms is not liable for lost appointments due to failed or expired payment.

Payment or confirmation of a booking does not make GlowForms responsible for the quality, legality, or performance of the underlying beauty, wellness, or medical treatment.

GlowForms may charge a platform fee on Connected Account transactions in the future. If we do, we will provide notice consistent with the fee-change practice described in Section 4 (at least 14 days' notice).

Section 6 – Account Owner Payment, Tax & Refund Responsibilities

GlowForms does not issue tax invoices to your clients for appointment deposits or services. You are solely responsible for invoicing, receipts, VAT/sales tax collection and remittance, and financial recordkeeping related to amounts received on your Connected Account.

You set and communicate cancellation, no-show, and deposit-retention policies to your clients, and you must do so lawfully, including any applicable cooling-off or consumer rules.

You are responsible for refunds and chargebacks on your Connected Account, including Stripe fees arising from disputes, unless GlowForms expressly agrees otherwise in writing.

You must hold any required professional licences and may not use booking payments for prohibited or unlicensed treatments. See also Section 9 (Acceptable Use) and Section 10 (Health Data).

Section 7 – Client Data & Privacy

When you use GlowForms to collect information from your clients, you act as the data controller and are fully responsible for deciding how and why that information is used. GlowForms acts solely as a data processor, securely storing, transmitting, and making the information available to you.

We do not use or disclose any information that is considered "sensitive" under applicable law for the purpose of inferring characteristics about you.

Section 8 – Products, Services & Third-Party Tools

Certain products or Services may be available exclusively online. All descriptions and prices are subject to change without notice. We do not guarantee that the quality of products or services will meet your expectations.

We may integrate third-party services such as Stripe for payments, Twilio for SMS, and others. Your use of these features is subject to the terms and privacy policies of those third parties. GlowForms disclaims liability for any issues caused by third-party platforms.

Stripe Connect

To accept card payments on booking pages, you must connect a Stripe Express account via GlowForms and complete Stripe's identity and banking verification. Your use of Stripe is subject to Stripe's terms, including the Stripe Connected Account Agreement and Stripe's services terms and prohibited businesses policies. You authorize GlowForms to create and manage Connected Account objects and payment requests on your behalf as needed to operate the booking payment features.

GlowForms may share necessary business and identity data with Stripe for onboarding, fraud prevention, and compliance. GlowForms may suspend booking payments if Connect requirements are due, charges are disabled, or Stripe restricts the account.

GlowForms does not provide banking, escrow (beyond Stripe's processing), or tax remittance for Connected Account payouts.

Section 9 – Acceptable Use

You may not use GlowForms to:

• engage in unlawful activity;
• advertise adult content or unlicensed treatments;
• harass, insult, defame, or discriminate;
• submit false or misleading information;
• upload malicious code or spam;
• collect personal data without consent;
• infringe on intellectual property rights.

Each account owner is also responsible for their clients' behavior on GlowForms. We may suspend or terminate services for violations by either you or your clients. Enforcement is at our sole discretion.

Section 10 – Health Data

Some GlowForms products include medical or health intake forms. You are solely responsible for ensuring you are legally permitted to collect and use such information. GlowForms is not liable for compliance with health or medical regulations.

GlowForms is not a healthcare provider. Payment or confirmation of a booking does not create a provider–patient relationship with GlowForms.

Section 11 – Communications

By using GlowForms, you consent to receive service-related communications from us, including emails, texts, and app notifications.

You may unsubscribe from promotional emails at any time, but you cannot opt out of essential service-related messages.

You represent that any client contact data you provide has been collected with proper consent, and you are solely responsible for complying with laws like the TCPA, CAN-SPAM, and applicable carrier policies.

Section 12 – User Content & Confidentiality

If you submit content to GlowForms (e.g. reviews or feedback), you grant us a royalty-free license to use it for marketing purposes. You must own or have permission to share this content.

Do not upload sensitive personal data (e.g., credit card numbers) into fields not meant for it.

If you submit feedback, suggestions, or feature ideas, we may use them without compensation or confidentiality.

You agree to keep GlowForms' confidential information private.

Section 13 – Account Cancellation & Data Deletion

You may cancel your GlowForms account at any time by following the steps in your account settings or bycontacting us.

Section 14 – Errors & Accuracy

We reserve the right to correct errors, inaccuracies, and omissions. Historical content is provided for reference only and may not be updated.

Section 15 – Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access or that the Service will be error-free.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Section 16 – Limitation of Liability & Disputes

To the extent allowed by law, our total liability to you will not exceed what you paid us in the 12 months before the event giving rise to the claim. Booking deposit amounts paid to Connected Accounts are not "amounts paid to GlowForms" for purposes of this liability cap.

You agree not to involve GlowForms in disputes between you and your clients.

Payment disputes, chargebacks, and deposit disagreements between an Account Owner and an end client are between those parties and/or Stripe. GlowForms is not a party to payment or service disputes between you and your clients. Chargebacks, payment disputes, and related Stripe fees are your responsibility as the Connected Account holder, except to the extent prohibited by law or expressly assumed by GlowForms in a separate written agreement.

End clients using public booking pages do so under the Account Owner's terms for the appointment. GlowForms may display platform Terms of Service or Privacy Policy links on booking pages, but the service contract for the appointment is with the Account Owner, not GlowForms.

All disputes will be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA). You waive the right to class actions or jury trials.

Section 17 – Indemnification

You agree to indemnify and hold harmless GlowForms, its affiliates, and partners from claims related to your use of the Services, breach of these Terms, or violation of any law or third-party rights.

Section 18 – Termination

We may suspend or terminate your account for any violation of these Terms. Upon termination:

• All licenses granted to you end
• Any pending transactions may be canceled
• Data retention will follow our Privacy Policy
• You remain liable for unpaid fees

Section 19 – Entire Agreement

These Terms, along with our Privacy Policy and DPA, form the entire agreement between you and GlowForms.

Failure to enforce any provision is not a waiver.

Section 20 – Governing Law

These Terms are governed by the laws of your place of residence, without regard to conflicts of law.

Section 21 – Severability

If any provision is found unenforceable, the rest will remain in full force.

Section 22 – Changes to Terms

We may revise these Terms at any time by posting updates. Continued use of the Service means you accept the new Terms.

Section 23 – DMCA Copyright Policy

If you believe any content on GlowForms infringes your copyright, pleasesend a takedown request in accordance with the Digital Millennium Copyright Act (DMCA).

Section 24 – AI-Generated Content

Some features may use AI to generate text or suggestions. You are solely responsible for reviewing all output before use.

GlowForms disclaims all liability related to AI-generated content.

Section 25 – Contact

Questions about these Terms? Contact us: https://glowforms.com/contact