Refund Policy

Last Updated: December 5, 2025

Our Refund Policy

At GlowForms, we are committed to providing a high-quality service that meets your business needs. To help you make an informed decision, we offer a 7-day free trial for all new users. This trial period allows you to explore all features of our platform without any financial commitment.

No-Refund Policy

Because we provide a comprehensive free trial period, all subscription fees are non-refundable once payment has been processed. This policy applies to both monthly and annual subscriptions.

By subscribing to GlowForms after your trial period ends, you acknowledge that:

• You have had sufficient time to evaluate the service during the free trial period
• You understand that all fees are non-refundable
• You accept the subscription terms and billing cycle
• Cancellation does not result in a refund for the current billing period

Exceptions to the No-Refund Policy

While our standard policy is no refunds, we recognize that exceptional circumstances may arise. We will consider refund requests on a case-by-case basis for the following situations:

1. Duplicate Payments

If you have been charged twice for the same subscription period due to a technical error or billing mistake, we will promptly refund the duplicate charge. Please contact us within 30 days of the duplicate charge with documentation of the error.

2. Unauthorized Charges

If you notice charges on your account that you did not authorize, please contact us immediately. We take unauthorized access seriously and will investigate all such claims. Valid unauthorized charges will be refunded upon verification.

3. Service Unavailability

If GlowForms experiences extended downtime or service unavailability that prevents you from using the platform for a significant portion of your billing period, we may issue a prorated refund or credit at our discretion. This does not apply to:

• Scheduled maintenance (with advance notice)
• Brief interruptions or downtime of less than 24 cumulative hours per month
• Issues caused by your internet connection or device
• Third-party service interruptions beyond our control

4. Critical Feature Failure

If a core feature that was advertised as part of your subscription plan fails to work as described and we are unable to resolve the issue within a reasonable timeframe (typically 7-14 business days), we may consider a partial refund or account credit.

Cancellation Policy

You may cancel your GlowForms subscription at any time by deleting your account through your account settings or by contacting our support team. Please note:

• Cancellations take effect immediately when you delete your account.
• No refunds will be issued for the remaining time in your current billing cycle.
• Once your account is deleted, your subscription will be canceled and will not automatically renew.
• All data associated with your account will be permanently deleted immediately upon account deletion, as we do not store unnecessary data.
• You will lose access to all forms, client data, and account features immediately upon deletion.

Plan Changes

Upgrading Your Plan

If you wish to upgrade from a lower-tier plan to a higher-tier plan, the change will take effect immediately. Stripe will calculate and charge a prorated amount for the remaining time in your current billing cycle at the higher plan rate.

For example, if you upgrade mid-cycle:

• You will be charged the difference between the plans for the remaining days
• Your next full billing cycle will be charged at the new higher rate
• You will have immediate access to the features of the higher-tier plan

Downgrading Your Plan

If you wish to downgrade from a higher-tier plan to a lower-tier plan, the change will take effect almost immediately. Your account will be updated to the new lower-tier plan's price ID and features.

Regarding billing for downgrades:

• Stripe will automatically credit the price difference to your account
• This credit will be applied to your next invoice, reducing the amount charged
• If you downgrade from an annual plan to a monthly plan, you may receive significant account credits that could result in multiple billing cycles with $0 invoices until the credit is used
• Account credits are automatically applied and cannot be refunded as cash
• You will immediately be restricted to the features available in your new lower-tier plan

Billing Disputes

If you believe you have been charged incorrectly, please contact us within 30 days of the charge date with details of the dispute. We will investigate all billing disputes and respond within 5-7 business days.

To expedite the resolution process, please provide:

• Your account email address
• The transaction date and amount in question
• A detailed explanation of the issue
• Any supporting documentation (e.g., bank statements, receipts)

Payment Processing

All payments are processed securely through our third-party payment processor, Stripe. If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

• Your account may be immediately suspended
• You may be liable for chargeback fees
• Your data may be deleted if the chargeback is upheld
• You may be prohibited from creating a new account in the future

We encourage you to contact us directly before initiating a chargeback so we can resolve the issue together.

Refund Request Process

If you believe your situation qualifies for an exception to our no-refund policy, please submit a refund request with the following information:

• Your account email address
• Subscription plan and billing cycle
• Date of charge
• Detailed explanation of why you believe a refund is warranted
• Any relevant screenshots or documentation

All refund requests will be reviewed within 5-7 business days. Approval is at the sole discretion of GlowForms. If approved, refunds will be processed to the original payment method within 7-10 business days.

Account Credits

In some cases, instead of issuing a refund, GlowForms may offer account credits that can be applied toward future subscription payments. Account credits:

• Are non-transferable and cannot be redeemed for cash
• Do not expire as long as your account remains active
• Will be automatically applied to your next billing cycle
• Are forfeited if you cancel your account

Changes to This Policy

GlowForms reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Continued use of GlowForms after changes to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cancel your subscription before the changes take effect.

Contact Us

If you have any questions about this Refund Policy or need to discuss a billing issue, please don't hesitate to reach out:

• Contact Form: https://glowforms.com/contact

Thank you for choosing GlowForms. We're committed to providing excellent service and support to all our customers.